Automated Emails sent to Customers

Occasion triggers several transactional (order confirmation, cancellation, etc.) and behavioral (recovery, reward, etc.) emails to customers on behalf of the business.

Below is a list of emails sent along with triggers for each. If you'd like to view a record of the emails and data behind open and click date and count, you can view this by going to Reports > Automated Emails.

Note: You can resend any of these emails by going to Reports > Automated Emails and selecting "Resend Email", except for Recovery emails.

Email	Trigger	Delivered
Order Confirmation	When a booking is successfully completed	Immediately
Order Cancellation	When a booking is cancelled	Immediately
Reminder	When the event start time is # days away, (if activated)	# days before the event
Resent Order Confirmation	When the "Resend..." button is clicked on the Order page	Immediately
Reschedule	When booking is moved to another time slot of the same listing	No email is sent
Feedback	When # days have passed since the event, (if activated)	# days after the event
Recovery	When a customer abandons a registration without booking	4 hours after booking was abandoned
Monthly Newsletters		The very first Monday, Tuesday or Wednesday of the month at 10am local time
Referral Rewards	When booking happens, (if activated)	1 hour after booking
Account credit refund	When an account credit refund is issued.	Immediately
Credit card refund	When a credit card refund is issued	No email is sent