Set-up and support

How do I contact Occasion?

There are many ways to get in-touch with our team for help or for success. 

  • Social media: Facebook and Twitter (average response time is 10 minutes)
  • Email: (average response time is 30 minutes)
  • Phone: 773.372.1457

How long does it take to set-up my Occasion account?

It takes minutes to get set-up and start accepting bookings online! You can follow our easy  Set-up Checklist to get started.

Do I need any kind of equipment to use Occasion?

You only need an internet-connected device to set-up and use Occasion.

How do I reset my Occasion password?

You can easily reset the password of your Occasion account.

  1. Go to
  2. Click "Log in"
  3. On the sign in page, click "Forgot my password"
  4. Enter your email in the Email box and click "Reset my password".
  5. You will receive a link to reset your password from Occasion. Once you click the link it will take you to enter a new password.

What is the recommended size for listing images?

Recommended size  of the listing images is 780px x 480px. Learn how to add images to a Listing.

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