Set-up and support

How do I contact Occasion?

There are many ways to get in-touch with our team for help or for success. 

  • Social media: Facebook and Twitter (average response time is 10 minutes)
  • Email: help@occsn.com (average response time is 30 minutes)
  • Phone: 773.372.1457

How long does it take to set-up my Occasion account?

It takes minutes to get set-up and start accepting bookings online! You can follow our easy  Set-up Checklist to get started.

Do I need any kind of equipment to use Occasion?

You only need an internet-connected device to set-up and use Occasion.

How do I reset my Occasion password?

You can easily reset the password of your Occasion account.

  1. Go to http://www.getoccasion.com/
  2. Click "Log in"
  3. On the sign in page, click "Forgot my password"
  4. Enter your email in the Email box and click "Reset my password".
  5. You will receive a link to reset your password from Occasion. Once you click the link it will take you to enter a new password.

What is the recommended size for listing images?

Recommended size  of the listing images is 780px x 480px. Learn how to add images to a Listing.

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