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What is a Listing?
A listing is how your experience appears on your calendar and becomes available for customers to book. Think of it as a scheduled instance of your experience—it's when you're actually offering that class, workshop, or event to your customers.
When you create an experience (like "Beginner Pottery Class" or "Italian Cooking Workshop"), you then create listings to schedule when that experience will take place. Each listing represents a specific date and time when customers can attend.
Key things to know about listings:
- Listings bring your experiences to life – Your experience is the template; the listing is the actual bookable event
- Each listing has its own capacity – You control how many spots are available for each scheduled time
- Listings appear on your calendar – Customers see and book from your available listings
- You can create multiple listings – Schedule the same experience for different dates and times
- Listings can be one-time or recurring – Offer a class once or set up a repeating schedule
Understanding the Difference: Experience vs. Listing
Experience:
- The overall class, workshop, or event you offer
- Contains all the details: description, pricing, photos, duration
- The "what" you're offering
Listing:
- A specific scheduled time for that experience
- The "when" customers can book it
- Appears on your public calendar
Example:
If you run a ceramic studio, you might create an experience called "Hand-Building Pottery Workshop" with all the details about what students will learn. Then you'd create listings for:
- Saturday, January 15 at 10:00 AM
- Saturday, January 22 at 10:00 AM
- Wednesday, January 26 at 6:00 PM
Each of these is a separate listing that customers can book.
What You Can Do with Listings
Once you've created a listing, you can:
- Edit the date and time – Reschedule if needed
- Adjust capacity – Change how many spots are available
- Cancel or delete – Remove listings that are no longer happening
- View bookings – See who's registered for each listing
- Manage your roster – Check in attendees and track attendance
- Override pricing – Adjust pricing for specific listings if needed
Where to Find Your Listings
You can view and manage your listings in several places:
- Calendar view – See all your upcoming listings in a calendar format
- Experience page – View all listings for a specific experience
- Reports – Track performance and bookings across all listings
Ready to Create Your First Listing?
Now that you understand what a listing is, you're ready to start scheduling your experiences! Check out our guide on "How to Create a Listing" to get started.
Frequently Asked Questions
Can I create a listing without an experience?
No, you need to create an experience first. The experience contains all the details about what you're offering, and then you create listings to schedule when it's available.
How many listings can I create?
You can create as many listings as you need! Schedule your experiences as frequently as your business requires.
What happens if I delete a listing that has bookings?
If a listing has existing bookings, you'll need to handle those bookings first (refund, reschedule, or transfer customers) before deleting the listing.
Can I create recurring listings?
Yes! Occasion allows you to create recurring listings so you don't have to manually schedule each one. This is perfect for classes that happen weekly or monthly.
Do listings expire?
Listings remain visible until the scheduled date and time passes. After an event occurs, it moves to your past events but the data remains accessible in your reports.