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Cancelling My Account
In this Help Article, you will learn about:
Temporary billing relief
We understand that businesses go through lean and fat months. If you need temporary billing relief - feel free to reach out directly to our CEO, Aksh Gupta - aksh@getoccasion.com to request a temporary billing relief for your business.
Pause your billing
If your business is seasonal, you can pause your billing up to 6 months per calendar year. To pause your billing - please reach out to our team at help@getoccasion.com.
Cancel Account
We are sorry to see you go but we appreciate you giving us a chance to serve your needs. We'd love your feedback on how we can do better. You send the feedback directly to our CEO, Aksh Gupta at aksh@getoccasion.com
To cancel your account - from your Occasion Workspace, click the "Need Help" button to start your request.
When cancelling your account:
- The person requesting the cancellation must be the Account Owner or the Admin of the Occasion account. You can find this information by going to the Manage Staff page.
Exit checklist:
Complete the exit checklist to make sure your account is fully deactivated and no customers can book via Occasion.
- Make sure all listings are "inactive" on this page. Any active listings can still be booked by your customers.
- Make sure to export all your data before canceling your account. You can also request a copy of your data from our Support team, and we will send you the following spreadsheets:
- Customers
- Bookings
- Transactions
- Outstanding and Redeemed Credits
- You have removed all your staff members from Occasion on this page.
- Turn off all campaigns on this page.
- Turn off any analytics and ad tracking that's enabled on this page.