Putting My Account On Hold
Pause Paying Account
Common reasons to pause account:
To pause, follow these steps:
- Go to Settings > Billing > Subscription Tab
- Select "Pause my subscription"
- A pop up screen will show, with more details to confirm if you want to pause.
- To make sure the changes were saved, you'll notice that if you hover over the "Pause my subscription," a message will confirm that your account will pause at the end of the month. You will also notice the next billing date is blank.
You will have 6 months to reactivate your account. To reactivate your account, please reach out to firstname.lastname@example.org.