Putting my workspace on hold

Sometimes businesses need flexibility with their software subscriptions due to seasonal operations, budget considerations, or temporary challenges. Occasion understands these needs and offers the ability to pause your workspace while preserving all your valuable data and configurations.

Pausing your workspace allows you to temporarily suspend your billing while keeping all your listings, customer data, and settings intact for when you're ready to resume operations.

In this article, you will learn about:

• Common reasons to pause your workspace
• How to request a workspace pause
• Reactivating your workspace

Common reasons to pause your workspace

1. Business Challenges

• Your business is experiencing temporary difficulties and you need to pause expenses while maintaining your data
• You're restructuring operations and need time to reorganize without losing your setup
• Temporary closure due to unforeseen circumstances (renovations, staffing issues, etc.)

2. Budget and Planning Considerations

• You aren't sure if the current pricing plan works with your budget this year and need time to discuss with your team
• Waiting for budget approval for the upcoming fiscal year

3. Seasonal Business Operations

• Your business operates seasonally and you want to pause billing during off-season months
• Holiday closures or extended vacation periods
• Weather-dependent businesses during inactive seasons

How to Pause Your Workspace

To pause your workspace billing:

1. Contact the Occasion account management team at help@getoccasion.com
2. Include in your email:
   • Your workspace name
   • Reason for the pause request (optional)
   • Expected duration (if known)
   • Any specific questions about the pause process
3. The account management team will process your request and confirm the pause details

Reactivating Your Workspace

When you're ready to resume operations:

1. Contact the Occasion support team at help@getoccasion.com
2. Request workspace reactivation
3. The team will restore full access to your workspace
4. All your previous data and settings will be exactly as you left them