Per-Transaction Booking Fees from Occasion

In this article, we will explain how the per-transaction fee billing works. 

  • How does Occasion collect per-transaction fees from me?
  • Why did I invoiced for per-transaction fees?
  • How do I change who pays the per-transaction fee?

Collecting per-transaction fees:

The way Occasion collects per-transaction fee varies on which payment gateway you use and which country you are located in.

In this example, we are going to assume the order total is $50 for one transaction:

UseCase COUNTRY PAYMENT GATEWAY FEE OPTION CONSUMERPAYS PAID BY PAID ON
1. Australia, CanadaEurozone,United Kingdom Any Absorb $2 Merchant Once a month(billed to card)
2. Australia, CanadaEurozone,United Kingdom Any Passthrough $2 Consumer first,then by Merchant Once a month(billed to card)
3. UnitedStates Any non-Squaregateway Absorb $2 Merchant Once a month(billed to card)
4. UnitedStates Any non-Squaregateway Passthrough $2 Consumer first,then by Merchant Once a month(billed to card)
5. UnitedStates Square Absorb $2 Merchant Collected whentransaction is processed
6. UnitedStates Square Pass-through $2 Consumer Collected whentransaction isprocessed
             

I got invoiced for per-transaction fees.

There are two scenarios in which you get invoiced for per-transaction fees:

  • You are based outside of the United States. (see 1 and 2 in table above)
  • You are based in the U.S. but using a gateway other than Square to process payments (see 3 and 4 in table above).

If you belong to one of the groups above, Occasion will invoice you. When you pass-on the fees to the customers, Occasion deposits the extra per-transaction fees in your bank account and charges your credit card once a month.


Changing the who pays per-transaction fee 

You may decide to change who pays the per-transaction fee from business paying to having your customer pay.

  1. From your Occasion account, click on "Settings" on the top-right corner.
  2. Under "Billing", click on "Change seat fee".

Common Questions:

  1. What happens if an order gets cancelled?
    1. When a credit card refund is processed on a booking, a proportional refund is also processed to the customer through Occasion. Example, if you process a $50 refund on $100 total, Occasion will refund 50% of the booking fees to the customer.
    2. In every other scenario, booked seats count per month will exclude cancelled seats prior to charging the credit card on file.

Still need help? Contact Us Contact Us