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Per-Transaction Booking Fees from Occasion
In this article, we will explain how the per-transaction fee billing works.
- How does Occasion collect per-transaction fees from me?
- Why did I invoiced for per-transaction fees?
- How do I change who pays the per-transaction fee?
Collecting per-transaction fees:
The way Occasion collects per-transaction fee varies on which payment gateway you use and which country you are located in.
In this example, we are going to assume the order total is $50 for one transaction:
| Use Case |
COUNTRY | PAYMENT GATEWAY | FEE OPTION | CONSUMER PAYS |
PAID BY | PAID ON |
| 1. | Australia, Canada Eurozone, United Kingdom |
Any | Absorb | $2 | Merchant | Once a month (billed to card) |
| 2. | Australia, Canada Eurozone, United Kingdom |
Any | Passthrough | $2 | Consumer first, then by Merchant |
Once a month (billed to card) |
| 3. | United States |
Any non-Square gateway |
Absorb | $2 | Merchant | Once a month (billed to card) |
| 4. | United States |
Any non-Square gateway |
Passthrough | $2 | Consumer first, then by Merchant |
Once a month (billed to card) |
| 5. | United States |
Square | Absorb | $2 | Merchant | Collected when transaction is processed |
| 6. | United States |
Square | Pass-through | $2 | Consumer | Collected when transaction is processed |
I got invoiced for per-transaction fees.
There are two scenarios in which you get invoiced for per-transaction fees:
- You are based outside of the United States. (see 1 and 2 in table above)
- You are based in the U.S. but using a gateway other than Square to process payments (see 3 and 4 in table above).
If you belong to one of the groups above, Occasion will invoice you. When you pass-on the fees to the customers, Occasion deposits the extra per-transaction fees in your bank account and charges your credit card once a month.
Changing the who pays per-transaction fee
You may decide to change who pays the per-transaction fee from business paying to having your customer pay.
- From your Occasion account, click on "Settings" on the top-right corner.
- Under "Billing", click on "Change seat fee".
Common Questions:
- What happens if an order gets cancelled?
- When a credit card refund is processed on a booking, a proportional refund is also processed to the customer through Occasion. Example, if you process a $50 refund on $100 total, Occasion will refund 50% of the booking fees to the customer.
- In every other scenario, booked seats count per month will exclude cancelled seats prior to charging the credit card on file.