Cancel an order and issue a refund (video)

Sometimes you need to cancel and/or refund orders.

In this article, you'll learn

How to cancel an order and/or issue a full or partial refund

  1. From the sidebar menu, click on "Reports" and then select the "Orders" tile. You can alternatively click on "Order list" from your dashboard workspace.
  2. Find the order you'd like to cancel/refund and click on "Edit Order".
  3. To cancel the order, click on the red "Cancel Order" button. This will release the spots booked as part of this order for other people to register.

Note: If you cancel an order, the balance due will zero out.

  1. To issue a refund, click on the orange "Issue Refund" button. You will be given the option to choose a refund method - back to the original source of the payment or account credit. Once you make your selection, enter the amount you wish to refund and click on the "Finalize Refund" button.

For more detailed instructions check out this support article.

How to revert a refund

Example: Suppose the customer cancels the order. As the user, you provide them with an account credit. However, the customer then requests a full refund to their credit card instead. You can now easily revert the original refund.

For more detailed instructions and limitations check out this support article.

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