Cancel an order and issue a refund (video)

In this video you'll learn how to cancel an order and/or issue a full or partial refund.

  • From the top navigation click on "Orders".
  • Find the order you'd like to cancel/refund and click on "Edit Order".
  • To cancel the order, click on the red "Cancel Order" button. This will release the spots booked as part of this order for other people to register.
  • To issue a refund, click on the orange "Issue Refund" button. You will be given the option to choose a refund method - back to the original source of the payment or account credit. Once you make your selection, enter the amount you wish to refund and click on the "Finalize Refund" button.

For more detailed instructions check out  this support article.

Still need help? Contact Us Contact Us