Recover Lost Bookings

Automatically send a single email to bring customers back when they abandon their cart — with your brand colors, cross-device checkout, and no need to re-enter information.

How to Enable Cart Recovery

Navigate to Campaigns → Cart Recovery → Settings.

Toggle the Cart Recovery switch to turn it on — it will turn purple when active. Once enabled, Occasion will automatically send one recovery email whenever a customer abandons their cart.

Choosing When to Send the Email

Click Edit on the settings card to choose how long to wait before sending the recovery email.

Select your preferred timing:

• 1 hour – Send 1 hour after abandonment
• 2 hours – Send 2 hours after abandonment (default)
• 1 day – Send 24 hours after abandonment
• 2 days – Send 48 hours after abandonment

Click Save. The new setting takes effect immediately for all future abandoned carts.

Viewing Your Results

Click View Report on the settings card to see how your recovery emails are performing.

The report shows:

• Emails Sent – Total emails delivered in the date range
• Clicks – How many customers opened the recovery link
• Orders – Bookings completed from recovery emails
• Revenue – Total revenue recovered

Use the date-range filter to adjust the reporting window.

Example of the Cart Recovery Email

Below is an example of the cart recovery email sent to your customers.

FAQs

Can I customize the recovery email?

The recovery email automatically uses your brand colors for buttons and styling. Customers can click the link from any device and resume their order without re-entering anything they already provided.

What if a customer doesn't want these emails?

Customers can unsubscribe directly from the recovery email. Once they unsubscribe, they won't receive any further Cart Recovery emails from you.

When will the email not be sent?

Recovery emails are skipped if:

• The customer unsubscribed from Cart Recovery emails
• There are no slots available to book on the event
• The customer booked within the last month
• The customer received a cart recovery email in the last month

Can I turn Cart Recovery off?

Yes — go to Campaigns → Cart Recovery → Settings and toggle the switch off. No emails will be sent while it's disabled.