Automated Recovery Emails
You can recover abandoned bookings with Occasion's automated recovery email campaign.
To enable this feature, go to Settings > Account Settings > Campaigns.
Once there, toggle the "Recover Lost Bookings," switch, it will turn purple.
The goal of this feature is to recover bookings from customers who abandon the sign-up page before fully completing it. A series of three emails are sent to the customer:
The first email is sent to the customer 4 hours after the booking is abandoned.
The second and final email is sent to the customer 36 hours after the booking is abandoned.
FAQs
- When does the email sequence stop sending reminders to customers? The email sequence will stop when a customer opens an email or when they complete a booking. For example, if a customer opens the first email reminder but does not book - the second email is no longer sent.
- Are the recovery emails sent if the event starts soon? - No, the emails are not sent after the event starts or if the event was made inactive by the merchant.
- Are there other instances in which recovery emails may not be sent to the customer? - Recovery emails are not sent to the customer if the customer booked the same event less than a week ago or if the customer abandoned another booking in the last 3 days.
- How do I know if these emails are being received and if they're effective? You can view the stats for these emails in Reports > Scroll down to System Emails and filter for "Recovery Emails".