Emails Associated With Cancellations and Refunds

In this article, you will see the following:

• List of emails sent when an order is cancelled and a refund is issued (account credit is issued)
• Examples of emails (images)

List of emails sent when a order is cancelled and a refund is issued (account credit is issued)

1. Cancellation notice sent to the customer
2. Cancellation notice sent to the merchant
3. Refund issued (only when account credit is given) notice to the customer

Examples of emails (images)

First email sent out:

The first email is sent to the customer when an order is cancelled.

Second email sent out:

The second email is sent to the merchant (account owner and assigned team member) when an order is cancelled

Email associated with refunds:

As applicable, when a refund is issued as account credit, the customer will receive the following email.

Emails associated with expiring gift cards:

And, if the account credits are set to expire, then the Customer will also receive a reminder to redeem their account credit in an email (example below).