Emails Associated With Cancellations and Refunds
In this article, you will see the following:
- List of emails sent when an order is cancelled and a refund (account credit is issued)
- Examples of emails (images)
List of emails sent when a order is cancelled and a refund is issued
There are three emails send when a order is cancelled and a refund is issued
- Cancellation notice sent to the customer
- Cancellation notice sent to the merchant
- Refund issued (only when account credit is given) notice to the customer
Examples of emails (images)
The first email is sent to the customer when an order is cancelled.
The second email is sent to the merchant (account owner and assigned team member) when a order is cancelled
As applicable, when a refund is issued as account credit, the customer will receive the following email.
