Automated Reminder Email
Occasion sends out an automatic reminder to your customers prior to the event. This is a great way to remind customers of their upcoming reservation and make sure they actually show up to the event.
The reminder email are sent to customers prior to the start of the event. Here's a sample of what the email looks like:
For series or multi-date events, when is the reminder email sent to the customer? - The reminder email is only sent once prior to the start of the first event date that the customer booked.
Can I turn off reminder emails being sent to my customers? The reminder email can be turned off globally from your "Account Settings" page.
Can I change the schedule of reminder emails for each event? By default reminder emails are sent to customer 48 hours prior to the start of the event. You can customize the schedule of "send date" when editing your event under the "Email Receipts" tab.
Please note: If you change the default schedule for reminder emails, the new setting will only apply to time slots that do not yet have any orders, and to new time slots that are added after the change.