Automated Reminder Email

You can remind customers of their upcoming event and decrease no-shows through Occasion's automated reminder email campaign. 

To enable this feature, go to Settings > My Account > Marketing Channels > Re-engagement Campaigns. Once there, scroll to 'Reminder Emails,' then toggle the switch, it will turn blue. Be sure to save your changes.


The reminder email is sent to customers 48 hours prior to the start of their booked event. Here's an example of what that email looks like:



You can edit the schedule for sending reminder emails when editing the event under the "Email Receipts" tab.  Please note: If you change the schedule for reminder emails, the new setting will only apply to time slots that do not yet have any bookings and to new time slots that are added after the change.


FAQs:

For series or multi-date events, when is the reminder email sent to the customer? The reminder email is only sent once prior to the start of the first event date that the customer booked.

Can I turn off reminder emails being sent to my customers? Yes, go to Settings > My Account > Marketing Channels > Re-engagement Campaigns. Once there, scroll to 'Reminder Emails,' then toggle the switch, it will turn gray. Be sure to save your changes.

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