How to Contact Us

There are a few ways you can access support help from Occasion. These methods include chat, phone, email, and help articles. This information is accessible on our website and within your Occasion workspace.

In this article, you will cover

• 📞 Phone Support
• ❓Help Library
• 💬 Live Chat
• 📧 Email Support

📞 Phone Support

Otherwise, we recommend checking your workspace to find a help article or report your issue.

1. Click on the "Need Help" button at the bottom right of the screen or click "Get Help" from the side bar menu.

   

❓Help Library

Before reaching out to our team, check our comprehensive Help Library for instant answers:

• Search Our Library: Use the search bar at the top of any help page to find specific articles
• Browse by Category: Explore organized sections like Take Off, Create and Sell, Market, and Manage
• Step-by-Step Guides: Find detailed walkthroughs for common tasks and features
• Video Tutorials: Watch visual guides for complex processes

Access the Help Library: Visit help.getoccasion.com or click the "Need Help" button and browse available articles.

💬 Live Chat

For quick help, use our live chat:

1. Click the "Need Help" button at the bottom right of your screen.
2. Select "Contact Us" at the top of the widget.
3. Choose "Live Chat" to start chatting with a team member.

📧 Email Support

For detailed questions or non-urgent issues:

1. Click the "Need Help" button at the bottom right.
2. Select "Contact Us".
3. Choose "Email" and fill out the form with your issue.

• Direct Email: help@getoccasion.com