Using Fee Markup Feature

Add a service fee to your bookings to cover processing costs, gratuity, or additional services.

In this article you will cover:

• What is Fee Markup?
• Enable the Fee Mark-up Feature
• How does the feature work?

What is Fee Markup?

The Fee Markup feature lets you automatically add a service fee to customer bookings. Common uses include:

• Credit card processing fees — Pass processing costs on to customers
• Mandatory tips or gratuity — Ensure service staff compensation
• Service fees — Cover additional operational costs

💡 Important: All fees collected go directly to you (the seller).

Enable the Fee Mark-up Feature

1. Log in to your Occasion Workspace
2. Navigate to Settings from the sidebar menu
3. Click on Account Settings > Advanced Settings
4. Toggle on Fee Mark-up

How does the feature work?

Once Fee Mark-up is enabled, you can configure a service fee at the listing level. Navigate to your listing, open the Additional Pricing tab, and find the Service fee section.

You can choose between two fee types:

Percentage

Charges a percentage of the order total. For example, a 3% fee on a $100 booking adds $3.00 to the customer's total.

The service fee is always calculated on the full order total — not just the deposit collected at booking. The examples below show how the fee stays consistent regardless of your deposit settings.

Fixed Amount

Charges a flat dollar amount regardless of the order total. For example, a $5.00 fixed fee is added to every booking, no matter the booking price.

The fixed fee is charged on every booking regardless of the order total or deposit amount, as shown below.

You can also add an optional Description (e.g., "Booking fee") that will be displayed to customers at checkout.