Billing, Invoices and Payments

In this article, we will answer some common questions about how billing works for your Occasion Workspace.

How does subscription billing work?

Occasion adopts a "calendar billing" approach to billing subscriptions. Here's how it works.

  • Say you purchased your account (or your renewal date) on Jan 15, 2020.
  • Your first subscription period will be Jan 15 - Jan 31, 2020. And, your second subscription period will be Feb 1 - Feb 29, 2020.
  • Your first subscription will be pro-rated to a reduced amount, and your second subscription will be the full amount.

Will I get notified before my subscription is renewed?

Monthly billing renewal notifications are sent automatically 15 days prior to renewal.

How can I obtain invoices for my monthly billings?

Go to Settings > Billing >Manage Account > Invoices Tab. Here you can view and download invoices, year-to-date, and pay any unpaid or past due invoices if noted under the "Status" column.

How can I change my credit card information?

To update your credit card information, please get in touch with us at One of our Partner Happiness Leads will be more than happy to assist you by sending you a link

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