Customize Email Signature
Occasion gives you the ability to include a standard email signature in all your emails going to your customers.
Why use Email Signature?
The email signature is included in every email sent to the customer.
- Makes you look professional
- It is a great way to provide customers information on how to reach you - phone and email - for customer service.
- You can provide personal touch by adding a custom messages in your signature.
Example of an Email Signature
What's included in an Email Signature?
Every email signature contains two pieces of information:
- Customer Service Information: This is the phone number or email address where customer can reach you when they need help.
- Custom Message: This is a great way to highlight your friendly brand to your customers. Some good examples of a custom message are:
- "We are here to help, don't hesitate reaching out."
- "You will find us smiling when you call us or ask for help"
Setting your "Custom Message" in your Email Signature:
- Go to Settings > Account details
- On the left panel of the screen, select "Business Information"
- You can add a custom message.
- Make sure to save changes (top-right corner) of the page.
Adding your "Customer Service Information" in your Email Signature:
There are two ways to do this:
- Account-level setting: If your customer service is handled at one phone number and email - this is the way to go.
- Go to Settings > Account settings
- On the left panel of the screen, select "Business Information"
- You can add an email and phone number.
- Make sure to save changes (top-right corner) of the page.
- Location-level setting: If each of your locations has a unique email and phone number, choose this option instead.
- Go to Settings > Account Settings
- On the left panel of the screen, select "Business Location"
- Click "Edit Venue" and uncheck the box "This venue uses the same customer service information as the main account"
- You will now see a place to enter location-specific phone number and email which will be included in the email signature.