Premium Support Features

Meet Your Dedicated Partner Team

When you join Occasion, you're not just getting booking software, you're getting a dedicated team committed to your success. Our Account Management team consists of experienced professionals who understand the unique challenges of experience-based businesses and are here to help you maximize your results with Occasion.

Your dedicated partner will:

Guide you through setup and migration from day one
Provide personalized training tailored to your business needs
Be available for ongoing support and strategic guidance
Help you optimize your booking processes and grow your revenue

What's Included in Account Management Services

🚀 Zero-Effort Setup & Migration

Fully refundable$299 setup fee

Your dedicated Account Management partner will handle:

Complete data import: Calendar, existing bookings, customer database, and account credits
Website integration: Seamlessly connect Occasion to your existing website and platforms
Payment gateway setup: Configure Stripe or Square for optimal processing
Custom configuration: Tailor settings to match your specific business workflows

👥 Personalized Training & Onboarding

1:1 training sessions with your team

Staff training: Comprehensive training for all team members who will use Occasion
Role-based instruction: Customized training based on each person's responsibilities
Best practices guidance: Learn proven strategies from businesses similar to yours
Ongoing education: Access to advanced features training as your business grows

🎯 Strategic Business Consultation

Ongoing support to optimize your operations

Business process review: Analyze your current workflows and recommend improvements
Revenue optimization: Strategies to increase bookings, reduce no-shows, and improve cash flow
Feature recommendations: Guidance on which Occasion features will benefit your specific business model
Growth planning: Support for scaling your business and managing increased demand

📞 Premium Support Access

Enhanced support beyond standard customer service

Priority response times: Faster resolution for urgent issues
Direct access: Dedicated contact information for your Account Management team
Proactive monitoring: We'll reach out if we notice opportunities for improvement
Strategic check-ins: Regular reviews to ensure you're getting maximum value from Occasion