Booking Fees from Occasion

In this article, we will explain how the booking fee billing works. 

  • How does Occasion calculate booking fee?
  • How does Occasion collect booking fees from me?
  • Why did I invoiced for booking fees?
  • How do I change who pays the booking fee?

Calculating booking fees:

On Occasion, you have three types of bookings; paid, free and gift card purchases:

  1. Booking fees are assessed when a customer pays for a booking with their credit card.
  2. Booking fees are not assessed on free bookings (no payment needed).
  3. Booking fees are not assessed on gift card purchases.


Collecting booking fees:

The way Occasion collects booking fee varies by the payment gateway you use and which country you are located in.

In this example, we are going to assume the order total is $50 for two seats:

Use
Case
COUNTRY PAYMENT GATEWAY FEE OPTION CONSUMER
PAYS
PAID BY PAID ON
1. Australia, Canada
Eurozone,
United Kingdom
Any Absorb $50 Merchant Once a week 
(billed to card)
2. Australia, Canada
Eurozone,
United Kingdom
Any Passthrough $52 Consumer first,
then by Merchant
Once a week 
(billed to card)
3. United
States
Any non-Square
gateway
Absorb $50 Merchant Once a week 
(billed to card)
4. United
States
Any non-Square
gateway
Passthrough $52 Consumer first,
then by Merchant
Once a week 
(billed to card)
5. United
States
Square Absorb $50 Merchant Collected when
transaction is 
processed
6. United
States
Square Pass-through $52 Consumer Collected when
transaction is
processed


I got invoiced for booking fees.

There are two scenarios in which you get invoiced for booking fees:

  • You are based outside of the United States. (see 1 and 2 in table above)
  • You are based in the U.S. but using a gateway other than Square to process payments (see 3 and 4 in table above).

If you belong to one of the groups above, Occasion will invoice you. When you  pass-on the fees to the customers, Occasion deposits the booking fees in your bank account and charges your credit card once a week.


Changing the who pays booking fee 

You may decide to change who pays the booking fee from business paying to having your customer pay.

  1. From your Occasion account, click on "Settings" on the top-right corner.
  2. Under "Billing", click on "Change booking fee".

Common Questions:

  1. What happens when bookings are cancelled?
    1. If you are using Square - when a credit card refund is processed on a booking, a proportional refund is also processed to the customer through Occasion. Example, if you process a $50 refund on $100 total, Occasion will refund 50% of the booking fees to the customer.
    2. In every other scenario, booking fees are non-refundable.
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