Booking Fees: Calculations and Collections

In this article, you will learn how Booking Fees are calculated, charged, and collected.

• How Booking Fees are Calculated
• Occasion Collects Booking Fees when?
• Occasion does not collect Booking Fees when?
• How are Booking Fees Collected
• Collecting Booking Fees for Stripe Users
• Collecting Booking Fees for Square Users
• Why were you invoiced for Booking Fees?
• How to change who pays Booking Fees?
• Common Questions

How Booking Fees are calculated

Our standard plan is 2% booking fees with no monthly fees. Therefore, your booking fees are 2% per booking, whether you pass the fee on to the customer or absorb it as the merchant.

Occasion collects Booking Fees when:

• The order is placed online via credit card.
• The order has a cost associated. There are no booking fees on free events.

Occasion does not collect Booking Fees when:

• The order is placed via Quickorder in cash.

• The order is paid for with a Gift Card in full. (Learn more about Gift Card Booking Fees.)

  If the order is paid partially with a Gift Card and with a credit or debit card, booking fees will be charged and collected based on the total before any discount.

• The order is a free event or announcement.

How are Booking Fees Collected?

The way Occasion collects booking fees vary by the payment gateway you use and which country you are located in.

• Collecting booking fees for Stripe Users
• Collecting booking fees for Square Users

Collecting booking fees for Stripe Users

In this example, we are going to assume the order total is $50 and the booking fee is 2%, which is $1.

Collecting booking fees for Square Users:

In this example, we are going to assume the order total is $50 and the booking fee is 4%, which is $2.

Why were you invoiced for per-transaction fees?

There are two scenarios in which you get invoiced for per-transaction fees:

• You are based outside of the United States. (see 1 and 2 in table above)
• You are based in the U.S. but using a gateway other than Square to process payments (see 3 and 4 in the table above).

If you belong to one of the groups above, Occasion will invoice you. When you pass-on the fees to the customers, Occasion deposits the extra per-transaction fees in your bank account and charges your credit card once a month.

How do you change who pays the per-transaction fee?

You may decide to change who pays the per-transaction fee from business paying to having your customer pay.

1. In your workspace, click on "Settings" from the sidebar menu
2. Select Billing > Manage Account and click on Booking Fees

Common Questions

1. What happens if an order gets cancelled?
   1. When a credit card refund is processed for a booking, a proportional refund is also issued to the customer through Occasion. For example, if you issue a $50 refund on a $100 total, Occasion will refund 50% of the booking fees to the customer.
   2. In every other scenario, the count of booked seats per month will exclude cancelled seats before charging the credit card on file.