Per-Seat Booking Fees from Occasion

In this article, we will explain how the per-seat fee billing works. 

  • How does Occasion calculate seats?
  • How does Occasion collect per-seat fees from me?
  • Why did I invoiced for per-seat fees?
  • How do I change who pays the per-seat fee?

Calculating number of seats:

On Occasion, you have two types of events; Private and Public events:

  1. When customer books a Public Event for three people - Occasion will count that as three booked seats.
  2. When a customer books a Private Event for ten people - Occasion will only count that as one booked seat.

Collecting per-seat fees:

The way Occasion collects per-seat fee varies on which payment gateway you use and which country you are located in.

In this example, we are going to assume the order total is $50 for two seats:

Use
Case
COUNTRY PAYMENT GATEWAY FEE OPTION CONSUMER
PAYS
PAID BY PAID ON
1. Australia, Canada
Eurozone,
United Kingdom
Any Absorb $50 Merchant Once a month
(billed to card)
2. Australia, Canada
Eurozone,
United Kingdom
Any Passthrough $52 Consumer first,
then by Merchant
Once a month
(billed to card)
3. United
States
Any non-Square
gateway
Absorb $50 Merchant Once a month
(billed to card)
4. United
States
Any non-Square
gateway
Passthrough $52 Consumer first,
then by Merchant
Once a month
(billed to card)
5. United
States
Square Absorb $50 Merchant Collected when
transaction is 
processed
6. United
States
Square Pass-through $52 Consumer Collected when
transaction is
processed


I got invoiced for per-seat fees.

There are two scenarios in which you get invoiced for per-seat fees:

  • You are based outside of the United States. (see 1 and 2 in table above)
  • You are based in the U.S. but using a gateway other than Square to process payments (see 3 and 4 in table above).

If you belong to one of the groups above, Occasion will invoice you. When you pass-on the fees to the customers, Occasion deposits the extra per-seat fees in your bank account and charges your credit card once a month.


Changing the who pays per-seat fee 

You may decide to change who pays the per-seat fee from business paying to having your customer pay.

  1. From your Occasion account, click on "Settings" on the top-right corner.
  2. Under "Billing", click on "Change seat fee".

Common Questions:

  1. What happens when booked seats are cancelled?
    1. When a credit card refund is processed on a booking, a proportional refund is also processed to the customer through Occasion. Example, if you process a $50 refund on $100 total, Occasion will refund 50% of the booking fees to the customer.
    2. In every other scenario, booked seats count per month will exclude cancelled seats prior to charging the credit card on file.