Joining the Waitlist

When a class or event is fully booked, customers can join the waitlist for a chance at an open spot. There are three ways they can get on the waitlist.

In this article:

• Through Your Website Calendar
• Directly on the Event's Sign-Up Page
• Added by You
• What Happens After Joining

Through Your Website Calendar

1. Your customer visits your website and finds your calendar.

   

2. They select the sold-out time slot they're interested in.

   

3. When prompted, they click Join Waitlist.

4. They fill out the contact form with their name, email, phone number and number of seats.

   

5. They click Join Waitlist to confirm and see a confirmation pop-up once successfully added.

Directly on the Event's Sign-Up Page

If you share a direct link to a sold-out event — via email, social media, or anywhere else — customers can click that link to land directly on the event's sign-up page and join the waitlist from there.

1. From your Occasion Workspace, open the event. Click the Share button.

   

2. Copy the link to the event.

   

3. Share it with the customer and they can join the waitlist for the sold out event.

Added by You

If a customer contacts you directly — by phone, email, or message — about a sold-out event, you can add them to the waitlist on their behalf from your Occasion Workspace.

1. Go to Calendar from the sidebar and open the sold-out time slot.
2. Click Quick Order at the bottom left of the pop-up.

3. Click Join Waitlist, enter the customer's contact details, and confirm.

   

What Happens After Joining

Once a customer is on the waitlist, here's what to expect:

• If you have automated notifications on — they'll receive an email and text automatically if a spot opens up that fits their party size. The first person to book gets the spot.

• If you manage your waitlist manually — you'll reach out to them by email or text when a spot becomes available.