Join the Waitlist with Occasion

Joining the Waitlist is easy and gives customers a chance to grab a spot if one becomes available for a fully booked class or event.

This article highlights,

• Customers Joining the Waitlist
• Manually Adding Customers to the Waitlist
• Signing Up for the Waitlist Through a Direct Link
• Accessing the Waitlist

Customers Joining the Waitlist

1. Customers will access the Waitlist by going to a website calendar (owned and created on Occasion) and selecting a sold out time slot.

Example: Darian Layout

2. Then, once the event is selected, the booking page will prompt the customer to "Join Waitlist" or select a different available time.

3. The customer will fill out the waitlist contact form.

Once customers complete the form, they will click 'Join Waitlist' and receive a 'Thank you' pop-up notification confirming they’ve been successfully added to the waitlist.

Manually Adding Customers to the Waitlist

Say your customer calls over the phone wanting to directly book your event, but it is sold out.

1. You can easily navigate to "Calendar" from the sidebar menu.
2. Click on the sold out time slot, locate and select the "Quick Order" button at the bottom left of the pop-up.
3. Click "join waitlist" on the sold out time slot, request their contact information, and add them to the waitlist on their behalf.

Signing Up for the Waitlist Through a Direct Link

When a class is fully booked, you can still provide customers the opportunity to join the waitlist by sharing a direct link. By posting this link on social media or sending it via email, customers can easily sign up for the waitlist.

1. On the event click the "Share" button which will open up a popup window.

2. Here you can copy the events direct link and share it with your customers

Accessing the Waitlist

Find the specific event and time slot from your Calendar Workspace.

Once you select the time slot, you will see that the waitlist (if customers have signed up) is already available when you click on the waitlist tab.