.png){kind=logo}
Automated Emails sent to Customers
Occasion triggers several transactional (order confirmation, cancellation etc.) and behavioral (recovery, reward etc.) emails to customers on behalf of the business.
Below is a list of emails sent along with triggers for each. If you'd like to view a record of the emails and data behind open and click date and count, you can view this by going to Reports > Automated Emails.
Note: You can resend any of these emails by going to Reports > Automated Emails and selecting "Resend Email", except for Recovery emails.
| Trigger | Delivered | |
| Order Confirmation |
When a booking is successfully completed | Immediately |
| Order Cancellation |
When a booking is cancelled | Immediately |
| Reminder |
When the event start time is # days away, (if activated) | # days before the event |
| Resent Order Confirmation |
When the "Resend..." button is clicked on the Order page | Immediately |
| Reschedule | When booking is moved to another time slot of the same listing | No email is sent |
| Feedback |
When # days have passed since the event, (if activated) | # days after the event |
| Recovery |
When a customer abandons a registration without booking | 4 hours after booking was abandoned |
| Monthly Newsletters |
|
The very first Monday, Tuesday or Wednesday of the month at 10am local time |
| Referral Rewards |
When booking happens, (if activated) | 1 hour after booking |
| Account credit refund |
When an account credit refund is issued. |
Immediately |
| Credit card refund |
When a credit card refund is issued | No email is sent |