Automated Emails sent to Customers
Occasion triggers several transactional (order confirmation, cancellation etc.) and behavioral (recovery, reward etc.) emails to customers on behalf of the business.
Below is a list of emails sent along with triggers for each. If you'd like to view a record of the emails and data behind open and click date and count, you can view this by going to Reports > Automated Emails.
Note: You can resend any of these emails by going to Reports > Automated Emails and selecting "Resend Email", except for Recovery emails.
| Order Confirmation
||When a booking is successfully completed||Immediately|
| Order Cancellation
||When a booking is cancelled||Immediately|
||When the event start time is # days away, (if activated)||# days before the event|
| Resent Order Confirmation
||When the "Resend..." button is clicked on the Order page||Immediately|
|Reschedule||When booking is moved to another time slot of the same listing||No email is sent|
||When # days have passed since the event, (if activated)||# days after the event|
||When a customer abandons a registration without booking||4 hours after booking was abandoned|
| Monthly Newsletters
||The very first Monday, Tuesday or Wednesday of the month at 10am local time|
| Referral Rewards
||When booking happens, (if activated)||1 hour after booking|
| Account credit refund
|| When an account credit refund is issued.
| Credit card refund
||When a credit card refund is issued||No email is sent|